01
The menu is a PDF, unreadable on a phone, invisible to search, and impossible to update without opening a design tool.
Your menu is a PDF. That is costing you covers.
Key Resolutions IT builds fast restaurant websites, real HTML menus, review systems, and Google listings that stay accurate every day.
Updated
Where the money leaks
What we usually find.
02
The Google listing has the old hours, the single most common cause of a bad review that had nothing to do with the food.
03
Three ordering platforms take three different cuts, and at least one still lists a dish that was discontinued last year.
04
Reservations do not connect to anything, so the host stand runs on a paper book and a second screen.
05
Reviews go unanswered for months, which reads worse to a new customer than the bad review itself.
In detail
What does a restaurant website need to do on a phone?
Almost nobody visits a restaurant website on a laptop. Key Resolutions IT designs for someone standing outside, on a phone, on a bad connection, deciding between one restaurant and the place across the street. A menu that has to be pinched and dragged as a PDF sends that decision to the competitor before the page even finishes loading.
What usually goes wrong with restaurant websites?
Key Resolutions IT most often finds the menu locked inside a PDF, unreadable on a phone and invisible to search. The Google listing frequently carries the old hours, which causes bad reviews that have nothing to do with the food. Three ordering platforms take three different cuts and list outdated dishes, reservations run on a paper book because nothing connects to the site, and reviews sit unanswered for months.
What does Key Resolutions IT build for restaurants?
Key Resolutions IT replaces the PDF with a real menu in HTML that is readable on a phone, editable by whoever changes the specials, and structured so search engines and AI assistants can read the dishes. Work continues with a properly configured Google Business Profile, a review engine triggered off the point of sale, reservation and ordering integration wired to the site, food and room photography shot at real service light, and event and private dining pages for the highest-margin, worst-presented part of most restaurants.
What order should the work happen in?
Key Resolutions IT fixes the Google listing first, since it is free, takes an afternoon, and is what most people actually see. The review engine comes next because it compounds and shows movement in weeks. Getting the menu out of the PDF happens even before a full rebuild, and the site follows last, with photography shot at the same time.
What should a restaurant avoid doing?
Key Resolutions IT advises against building a custom ordering system, since the existing platforms are worth their cut for the volume they deliver. An autoplay kitchen video above the fold is the fastest way to make a page unusable on a phone, and chasing a food blog strategy misses the point when customers are searching for hours, a menu, and a table.
Related
Where to start.
Work
No case studies in this industry yet. We publish one when the client says we can, and not before.
Questions
Questions from this industry.
Should a restaurant build its own online ordering system?
No. Key Resolutions IT does not recommend replacing established ordering platforms, because they take a cut and they are worth it for the volume they bring. The better fix is driving more orders direct where possible and correcting the Google listing and menu, rather than rebuilding a marketplace from scratch.
What is the fastest fix for a restaurant with a bad web presence?
Key Resolutions IT starts by fixing the Google Business Profile, since it is free, takes an afternoon, and is what most people actually see before anything else. Turning on a review engine comes next because it compounds and shows movement within weeks, followed by getting the menu out of a PDF.
Do reviews actually influence whether someone picks a restaurant?
Yes. BrightLocal's 2026 consumer survey found that 97% of consumers read reviews before choosing a local business, which is why Key Resolutions IT builds a review engine triggered off the point of sale, with requests routed, monitored, and answered on a monthly pass rather than left unattended for months.
Send us the restaurant.
We will pull the site up on a real phone, check the listing, and tell you the three things costing you covers. Twenty minutes, live.
Book a call