Stop retyping the same information into four different apps.
Key Resolutions IT builds workflow automation, CRM setup, custom internal tools, and data migrations so you stop retyping the same information across four apps.
Salesforce’s small business survey of 3,350 leaders found 66% of growing small businesses have integrated systems, against 32% of declining ones. That is a 34-point gap, the largest single difference in that survey, which makes integration the variable rather than a nice-to-have. Somebody in most small businesses spends an hour a day moving the same information between a booking system, a spreadsheet, an inbox, and an accounting package. Key Resolutions IT buys you back that hour, and quantifies it before quoting anything.
What does the workflow automation work include?
A process mapping session identifies the three highest-cost manual workflows and puts hours against each one before anything gets built. Automations then get built in n8n, Make, or Zapier with error handling and alerting, not just the happy path, and you keep documentation, a runbook, and a recorded walkthrough. Key Resolutions IT measures the hours saved per week before and after.
What does CRM setup include?
CRM selection gets matched against your actual sales process rather than a feature list, followed by pipeline, stage, and field configuration. Website forms, phone calls, and bookings integrate so nothing arrives by hand, automated follow-up sequences run in the background, and you get a dashboard read weekly plus a written procedure your team can follow when you are not there.
What does the custom internal tools work include?
Custom tools start with requirements and workflow definition, then get built on Next.js, TypeScript, and Cloudflare with auth, permissions, and data imported out of the spreadsheets it currently lives in. MIT’s Project NANDA study of business AI in 2025 found buying from a specialist vendor succeeded 67% of the time against 33% for internal builds, which is the honest argument for hiring this out rather than building it in-house.
Why does Key Resolutions IT require a care plan on every automation?
Automations break, not because they were built badly but because the APIs underneath them change without notice, and a workflow that silently stopped firing three weeks ago is worse than no workflow at all. The care plan is therefore a condition of the build rather than an upsell afterward: it covers monitoring, alerting, fixes, and a quarterly pass to kill anything no longer earning its place.
What does Key Resolutions IT not do?
Managed IT and helpdesk work stays off the table, since it is a different daily rhythm that would eat the hours the build work needs, though the team will name someone good. On-site hardware, POS installs, network cabling, monitored security, EDR, and incident response all stay off the table too, since they need trucks, inventory, or a 24/7 operations center three people should not carry. A one-time security hardening pass is available instead: multi-factor authentication, a password manager, a tested backup, phishing training, and a one-page incident plan.
What this includes.
Written down before anything starts, and the same whatever the size of the job.
- 01A process mapping session that puts hours per week against your three highest-cost manual workflows before anything is built.
- 02Automations built in n8n, Make, or Zapier with error handling and alerting, plus documentation, a runbook you own, and a recorded handover.
- 03CRM pipeline, stage, and field configuration, with website forms, phone calls, and bookings integrated so nothing arrives by hand.
- 04Custom internal tools built on Next.js, TypeScript, and Cloudflare, in your repository and on your accounts, with documentation written for a future maintainer.
- 05Data migrations with a reconciliation report you sign off, a parallel-run period, a rollback plan, and post-migration validation.
- 06Monitoring and alerting on every automation, a fixed monthly allotment of fixes, and a quarterly review of what is still worth running. The care plan is a condition of the build.
Questions we get on this one.
Answered the way we would answer them on the phone.
All the questionsHow do I know automation will actually save time?
The time savings get counted before anything gets built, not promised after. Key Resolutions IT's process mapping session puts a number of hours per week against each candidate workflow, and if that number is not big enough to justify the build, the team says so and you keep a useful document either way.
What happens to a custom tool if I stop working with Key Resolutions IT?
The tool stays fully yours. Key Resolutions IT builds the code into your own repository, runs it on your own accounts, and writes the documentation for a future maintainer who is not the original team. That ownership is a deliberate design constraint, not a courtesy extended after the fact.
Can Key Resolutions IT connect to the software I already use?
Usually, yes, as long as the software has an API or a stable export. Key Resolutions IT flags closed systems with neither during the mapping session rather than three weeks into a build, and the honest answer sometimes is that the underlying software has to change before automation is possible.
Tell us what is eating the hours.
Name the one process everybody in your business complains about. We will tell you on the first call whether it is worth automating and roughly what it would take.
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